Frequently Asked Questions
Here are some quick answers to common questions about our products, delivery, and policies. If you don’t see what you’re looking for, just reach out to us — we’re happy to help!
How long does delivery take?
We deliver super fast! If you’re in Dubai, Sharjah, Ajman, you can usually get your order within 2-3 hours (if order before 9 pm). For other Emirates, you will get your order in next day.
Do you offer same-day delivery?
Yes! Place your order before 9 PM in Dubai, Ajman, Sharjah and we’ll get it to you the same day within 2-3 hours.
How can I track my order?
After your order is confirmed, we’ll send you tracking details by email so you’ll know exactly when it’s arriving.
Are your products original?
100%. We only sell genuine vape devices, pods, and e-liquids from trusted brands. No fakes, no copies.
What if something is out of stock?
If the product you want is out of stock, you can sign up for a back-in-stock alert on the product page. Or just message us and we’ll suggest the best alternatives.
Do you have nicotine-free vapes?
Yes, we do! We stock a good range of zero-nicotine vapes for anyone who just wants the flavor without nicotine.
What payment methods do you accept?
We accept Cash on Delivery, debit/credit cards, apple pay/google pay and safe online payments.
Any hidden charges?
Nope. What you see is what you pay, except for delivery fees.
Is there a delivery fee?
Orders over 300 AED get free delivery anywhere in the UAE, so getting your favorite vape products in Dubai or beyond is super easy. For orders under 300 AED, a small delivery fee will be added at checkout.
Can I return a product?
Yes, as long as it’s unopened and unused, you can return it within 3 days. For health reasons, we can’t take back opened items.
How do refunds work?
Once we get your return and check it, we’ll process your refund back to the same payment method within 1–3 working days.
Can I get a refund as store credit?
Yes, we also offer refunds in the form of store credit. Store credit can be used for future purchases on our website and does not expire. Once issued, you’ll receive your store credit via email and you will see credit balance on your account profile.
Are your products legal in the UAE?
Yes, everything we sell is 100% legal in the UAE. We’re licensed and follow all the rules.
Can you help me choose the right vape?
Of course! Just send us a message in WhatsApp and tell us what you like, and we’ll recommend the best device or flavor for you.
Are vape products safe?
While vaping is often considered safer than smoking traditional cigarettes, it is not without risks. It’s essential to choose high-quality products from reputable vape shops in UAE to ensure safety. Always consult a healthcare professional if you have concerns.
What types of vape products do you offer?
We’ve got all kinds of vape products to suit every vaper in Dubai and across the UAE. From disposable vapes, From pod systems vape and mod kits to e-liquids, IQOS and accessories, you’ll find everything you need.
Is there an age restriction for purchasing vape products?
Yes, you must be at least 18 years old to purchase vape products in UAE.
What areas do you deliver to?
We deliver to all areas within the UAE, including major cities like Dubai, Abu Dhabi, Ajman, Sharjah, Umm Al Quwain, Al Ain, Fujairah, and Ras Al Khaimah and more. No matter where you are in the UAE, we aim to ensure you receive your products quickly.
Can I pick up my order in-store?
Yes, we offer in-store pickup. However, Visiting our vape shop at Well Vape UAE, you can collect your product.
How do I contact support?
You can reach us through our Contact Page or message us directly on WhatsApp for quick help.
